Payment & Shipping
Payment Refund Issue 1. How long can I receive my refund? A: Refunds are processed within 1-2 business days after you received our confirmation on the cancelation, and the PayPal can be seen in your PayPal account right away once it is processed. You can receive a confirmation e-mail from PayPal. For credit card payment, refund time may vary from different issuing banks’ policies. You may also call PayPal or your credit card issuing Bank to verify your refund. PayPal’s USA toll free phone number is 1-888-221-1161. Payment Troubleshooting 1. I don’t know why I couldn’t pay for my order successfully. A: There are some main troubles which caused the problem that you can’t pay for your order successfully: A．You have not registered on our website, please create an account first. B. If you have registered, and still doesn’t work after you tried many times, we suggest you change a browser (IE or Fire Fox) to place the order. C. Please just try to disable the "Zone Alarm Security Suite" program and the pop-up window is the payment window to pay for your order. D. We accept Visa, Master card, America Express card. Please select the suitable card to pay. 2. Why is my credit card payment failed? A: Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers: +1-888-221-1161 (US & Canada Toll Free); +1-888-215-5506 (US & Canada Toll Free); +1-402-935-7733 (International); +1-402-935-2050 (International) Cash Advance Fee 1. When I use my credit card or debit card to make a payment, will a be charged? A: When you use your credit or debit card, you will not be charged a cash advance fee for sending money using these purchase categories: Service/Other, Goods and eBay Items. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount. If you make a cash advance purchase with a credit or debit card, the card issuer may charge a cash advance fee. PayPal has no control over third-party fees. To avoid incurring fees when making a cash advance purchase, you may want to use a different payment method, such as your bank account or an e-Check. 1. How can I avoid the cash advance fee? A:If you was charged the cash advance fee after making an order at our website, please take it easy and contact us as soon as possible. Payment Options Credit Cards Accepted: • Visa • MasterCard • American Express • Discover • Other credit cards we accepted Other Forms of Payment: • PayPal • Money Orders • Moneybookers • Wire Transfer • Money Gram • Western Union We Do Not Accept: • CODs • Personal Checks • Layaway Plans • International Credit Cards (Banks outside of the United States) Important Information about Payment • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. An extra advanced cash fee about $10 may be charged by your card issuer via Creditcard and Paypal checkout. More details please refer to Advanced Cash Fee. • PayPal is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard. • Moneybookers enables all the businesses or consumers to send and receive payments online securely and cost-effectively by using an email address – in real-time! • Money Order and Wire Transfer. We don't take the wire transfer order with the total amount less than $100 .Please note; total amount should be $100.00 or more. Please transfer the funds to one of our accounts in China. It is depending on which account is most convenient for you. Please confirm any fees with your bank so that the full amount is transferred to us. • We also accept Money gram & Western Union Why should I buy via Paypal? PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information. When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data. When you checkout via PayPal, Lookbuys.com only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us. How can I contact PayPal by phone? +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International) These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/. What do I need to checkout via PayPal and/or open a free PayPal account? There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal: 1. a valid email address, and 2. a valid credit card or bank account. Shipping Policy The shipping methods, costs and duration are depending on the item(s) you purchase and locations of items’ warehouses, and destination of item delivery and different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. On the step of Checkout, you will select a shipping method for your order. For favorable shipping procedure, your order maybe offered only one shipping method. Shipping costs are dependenting on the items in your order and the shipping method you select. Your total shipping charges will be automatically computed during Checkout prior to the completion of your order with different shipping address. Shipping costs for order(s) placed on this site is (are) based on the weight of the total order. You will be provided with the total shipping cost for your order when you checkout. Worldwide Free Shipping is guaranteed to global online consumers. All products in your order has been qualified under Lookbuys.com's quality control system. Standard Free Shipping Delivery Time is divided into order processing time and shipping time. If you hope to change shipping method or change items’ quantity after completed placing your order, please contact us at: Name: Lookbuys.com Customer Service Center Our customer representatives will update your order information before the order's been shipped. Shipping Methods and Costs 1. Why am I charged additional shipping fee as your website indicates worldwide free shipping? A: Worldwide Free Shipping is guaranteed to global online consumers with Regular Post service.. For special items or countries which are out of service of the Regular Post service in the correspondent warehouses, Express shipping methods may be the substitution. In this case, buyer needs to pay additional shipping fee. 2. What kind of shipping methods do you offer? A: We provide worldwide free shipping. If you want to receive the item earlier, you can choose the express mail(such as EMS UPS or DHL), and you need to pay for the shipping fee. 3. Does Lookbuys.com handle International orders? A: Yes, we ship worldwide at no additional charge. What are the available shipping methods? Lookbuys.com offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout. All the EMS fee quoted on the checkout page are base on Unite State standard, if the EMS service in your countries (such as Brazil, Russia) cost more and additional EMS fee are needed. We will contact you directly for the payment required. We automatically upgrade larger orders to EMS Express for faster delivery. You may check the shipping option in your shopping cart for the words "EMS: free upgrade". For countries not served by EMS, Registed Airmail Service will be used instead. In such situation, EMS fee paid will be refunded Custom Charges and Sales Tax How should I do if my order was detained by the customs? A: In the country of your destination may impose a certainly taxes and other charges, please confirm that before your shopping from Lookbuys.com. Lookbuys.com do not provide the service of arranging customs clearance and paying duties, fees and other charges to the customs and other public authorities. Shipping Rules and Restrictions 1. Do I have the Tracking Number if I choose regular post service? A: The carrier will not offer a tracking number unless you pay for $2 insurance fee in the process of order placing. A tracking number and related official website for tracking will be sent to you via Email within 24-48 hours of your order being shipped. 2. Do you ship to APO address or PO Box? A: DHL, UPS and EMS couldn't ship to APO address or PO box while the regular post service does. If you choose the DHL and EMS shipping method while the address you provide is APO address or PO Box, we will ask you to provide with us an normative address to make the shipment. 3. Which products that can not be shipped by express shipping method? A: Laser pointer, E-Cigarette and the product which including batteries. We will choose regular post service to arrive to you, but the shipping time is a little longer. 4. Why cannot my order be sent by EMS/UPS/DHL? A: There are several reasons for that. Firstly such products as lasers, E-cigarettes cannot be shipped express mail as it will be easier to be detained by the customs. They will be shipped by regular post service. Secondly, some countries aren’t covered by UPS/DHL. The carrier will usually change the shipping method for your order. Countries that we can currently ship EMS packages to: We can ship single item samples or large orders to *WORLDWIDE*. Please note, Before ordering we suggest you to find out about the import tax situation in your own country. _______ Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua Argentina Armenia Aruba Ascension Australia Australian External Territories Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Barbuda Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Islands Cayman Islands Central African Republic Chad Chatham Island (New Zealand) Chile China (PRC) Christmas Island Cocos-Keeling Islands Colombia Comoros Congo Congo, Dem. Rep. of (former Zaire) Cook Islands Costa Rica Côte d'Ivoire (Ivory Coast) Croatia Cuba Cuba (Guantanamo Bay) Curaçao Cyprus Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Easter Island Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Islands Finland France French Antilles French Guiana French Polynesia Gabonese Republic Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guantanamo Bay Guatemala Guinea-Bissau Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Inmarsat Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea (North) Korea (South) Kuwait Kyrgyz Republic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia (Former Yugoslav Rep of.) Madagascar Malawi Malaysia Maldives Mali Republic Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Island Mexico Micronesia, (Federal States of) Midway Island Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Marianas Islands (Saipan, Rota, & Tinian) Norway Oman Pakistan Palau Palestinian Settlements Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Réunion Island Romania Russia Rwandese Republic St. Helena St. Kitts/Nevis St. Lucia St. Pierre & Miquelon St. Vincent & Grenadines San Marino São Tomé and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Republic Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somali Democratic Republic South Africa Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Thuraya (Mobile Satellite service) Togolese Republic Tokelau Tonga Islands Trinidad & Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America US Virgin Islands Universal Personal Telecommunications (UPT) Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wake Island Wallis and Futuna Islands Western Samoa Yemen Zambia Zanzibar Zimbabwe How fast is EMS Express? While it generally takes 10 to 14 business days for air mail delivery, EMS takes about 5 to7 business days for most countries (including the US). Please note that processing and packaging time still apply Estimated Delivery Time All orders must be processed before they are shipped. The total time to receive your Lookbuys.com order is split into two parts: Processing Time and Shipping Time. Please use the chart below to help gauge how long it will take to receive your order. Processing time differs from category to category. Refer to the table below for more precise processing and shipping times to better estimate when you will receive your order. Category Order Processing Time Shipping Time Standard(EMS) Air mail/Worldwild free shipping Cell Phones 2 - 4 working days 6 - 8 days 15 - 30 days Wedding & Events -- Wedding Dresses 25 - 28 working days 6 - 8 days 15 - 30 days -- Wedding Party Dresses 15 - 18 working days 6 - 8 days 15 - 30 days -- Special Occasion Dresses 15 - 18 working days 6 - 8 days 15 - 30 days -- Celebrity Dresses 20 - 23 working days 6 - 8 days 15 - 30 days -- Groom Tuxedos 35 - 37 working days 6 - 8 days 15 - 30 days Electronics -- Security Systems 4 working days 6 - 8 days 15 - 30 days -- Car Electronics 3 - 5 working days 6 - 8 days 15 - 30 days -- MP3 and Media Player 3 - 5 working days 6 - 8 days 15 - 30 days -- Cameras & Camcorders 6 working days 6 - 8 days 15 - 30 days -- Video Games 6 working days 6 - 8 days 15 - 30 days -- Other 6 working days 6 - 8 days 15 - 30 days Computers 2 - 4 working days 6 - 8 days 15 - 30 days Gifts and Party Supplies 6 working days 6 - 8 days 15 - 30 days Health and Beauty -- Tattoos Body Art -- Tattoo Kits 5 working days 10 - 15 days 15 - 30 days -- Other 6 working days 6 - 8 days 15 - 30 days -- Other 6 working days 6 - 8 days 15 - 30 days Home and Garden -- Faucets 7 working days 10 - 15 days 15 - 30 days -- Paintings 12 working days 10 - 15 days 15 - 30 days -- Lighting 12 working days 10 - 15 days 15 - 30 days -- Other 7 working days 6 - 8 days 15 - 30 days Jewelry 6 working days 6 - 8 days 15 - 30 days Sports Outdoor 7 working days 6 - 8 days 15 - 30 days Toys and Hobbies 9 working days 6 - 8 days 15 - 30 days others 1 - 5 working days 15 - 30 days Please Note: Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order. Chinese holiday reminder: During week-long Chinese holidays, Chinese National Dayand Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-4 days. What is the declaration on the shipping label ? For orders shipped with Airmail Service, the name of product category will be used as declaration and the declared value for most countries is between 30% to 60% of the package value. Norway/France/Demark are exceptions and use the real value. Besides, without specail requirment, invoices/receipts are never included in the packages.